List of Sub-processors
SafeMentor works with the following service providers (sub-processors) to deliver our services. In the app, the content of your child's messages is processed exclusively in the European Union. Some providers are based in the USA; for details on metadata and third-country transfers, see Section 4b of the Privacy Policy.
| Category | Provider | Location | Purpose/Function | Contact Details |
|---|---|---|---|---|
| Hosting & Backend | Google Cloud (Google Ireland Limited) | EU (Belgium) | Server infrastructure | Gordon House, Barrow Street, Dublin 4, D04 E5W5, Ireland. Privacy: [Privacy Inquiry Form](https://support.google.com/cloud/contact/google_cloud_privacy_inquiry) |
| AI brokering (main route) | OpenRouter, Inc. | EU endpoint (eu.openrouter.ai); metadata see Privacy Policy 4b | Forwarding AI requests to the model provider's EU operation | OpenRouter, Inc., 169 Madison Avenue, Suite 2404, New York, NY 10016, USA |
| AI model (main route) | Mistral AI SAS | EU (France) | Operation of the language model; receives the requests via OpenRouter | Mistral AI, Attn: DPO, 15 rue des Halles, 75001 Paris, France |
| AI brokering (fallback route) | OVHcloud (OVH SAS) | EU (France) | Operation of the Mistral model and processing of requests when the main route is unavailable | 2 rue Kellermann, 59100 Roubaix, France. Email: privacy@ovhcloud.com |
| Frontend hosting | Vercel Inc. | EU (Frankfurt) | Server infrastructure | c/o EDPO, Avenue Huart Hamoir 71, 1030 Brussels, Belgium. Email: privacy@vercel.com |
| Payment processing | Stripe Payments Europe, Ltd. | EU (Ireland); parent company Stripe, Inc., USA | Payment processing | 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland. Email: dpo@stripe.com. Privacy: stripe.com/privacy |
| Database & Backend | Supabase Ireland Ltd. | EU (Frankfurt) | Storage of user accounts (parents), complete chat histories (encrypted), summaries, project data | One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland. Email: privacy@supabase.com |
| SMS authentication | Twilio Ireland Limited | EU (Ireland) | Authentication of parents via SMS | 70 Sir John Rogerson's Quay, Dublin 2, D02 R296, Ireland. Email: privacy@twilio.com |