Terms and Conditions (T&C)

1. The contracting party is Lighthouse Engineering Architecture S.L., Av Lluc 58 BJ, 07300 Inca, Spain (NIF: B56925043), registered in the Registro Mercantil de Mallorca, Tomo 3037, Folio 66, Hoja PM-98738, Inscripción 1ª, represented by Andreas Greif (Administrador) (hereinafter "SafeMentor" or "we"). Contact: safementor-pilot@mail.com. 2. These Terms apply to all services of SafeMentor towards legal guardians (hereinafter "Users") who use the service for their minor children (hereinafter "Children"). The service is aimed at consumers. 3. Deviating or supplementary terms of the User do not become part of the contract unless we expressly agree to them in text form. 4. The contract language is German.

1. The presentation of the offer on the website is not a binding offer but an invitation to the User to submit an offer. The User submits their offer by completing the order or registration process by clicking the button "order with obligation to pay" (paid plans) or the account creation button (free access). 2. The contract is concluded when we confirm the offer by email or activate the account. In the pilot phase, Users receive a personal access code; by entering the access code and completing registration, the User submits their offer. 3. Before submitting their offer, the User can review and correct their entries. These Terms are displayed to the User before the contract is concluded; the User confirms their applicability by ticking a box. Upon confirmation of the conclusion of the contract, the User receives these Terms and the cancellation policy in text form by email. They can also access and save them at any time at www.safementor.app. 4. Consents under data protection law (e.g. for optional features) are independent of these Terms and are given separately. Optional consents are not a prerequisite for concluding the contract.

1. To create an account, the User must be of full age and have legal capacity. 2. The User confirms that they have custody of the registered child or have the express permission of the custodians. A mere caregiving role is not sufficient. All information provided at registration must be truthful. 3. SafeMentor is designed for children aged 8 up to and including 15. The User only creates child profiles for children in this age group. The child profile ends automatically at the end of the month in which the child turns 16; we will inform the User in good time beforehand. The child's data is then deleted in accordance with the rules of the Privacy Policy. The contract remains in place for further child profiles; if the User no longer has a child profile, they can terminate the contract under § 13. 4. The service is currently aimed at Users residing in Germany. 5. Access data (e.g. Mentor ID, access code, password) must be kept secret. The User informs us without delay if they suspect misuse. They are liable under the statutory provisions for damage resulting from a culpable breach.

1. SafeMentor provides an AI interface that supports children in learning and leisure projects, as well as a Parent Dashboard for settings, notices and account management. Children are informed that they are communicating with an AI system and not with a human. 2. SafeMentor serves to support learning and does not provide ready-made homework or exam work. The AI guides the child through follow-up questions and hints towards finding the solution independently. Compliance with school rules on the use of AI lies with parents and child. 3. SafeMentor is not a doctor, therapist, legal or security adviser, not an emergency service and not a substitute for human care. SafeMentor detects situations of danger, gives notices and refers to support services. It does not make diagnoses and does not provide professional advice. 4. We describe the scope of functions of the individual plans (e.g. Basic and Premium) on the order page. There is no entitlement to a particular AI model or provider. We may change models, providers and functions provided that the contractually promised service, in particular the described level of protection and the scope of functions of the booked plan, is not materially impaired and the change is reasonable for the User. We will inform you of material changes in good time in advance.

1. SafeMentor automatically analyses chats for situations of danger (e.g. grooming, bullying, self-endangerment, violence). Depending on the assessment, SafeMentor may trigger graded notices (Yellow and Red alerts) and show the child support services. The type, scope, recipients and limits of these notices and the processing of chat contents are described in the Privacy Policy. 2. Detection is based on automated, probability-based methods. It may overlook dangers or report them wrongly. The absence of a notice does not mean that there is no danger. Children's communication may also take place outside SafeMentor's detection capabilities. Complete detection cannot be promised. 3. SafeMentor is not an emergency service. In acute danger, call the emergency number 112 or a local support service.

1. Using SafeMentor does not release parents from their statutory duty of supervision. SafeMentor is a technical aid and not a substitute for human care. 2. The User ensures that the child does not use the AI as a substitute for human social contact. SafeMentor supports this through the design of the service (e.g. notices on usage times). 3. Notices and information from the Parent Dashboard may only be used to protect and support the child, not to expose or humiliate them. 4. The User should inform the child, in an age-appropriate way, that and how SafeMentor is used and which notices the parents may receive.

1. SafeMentor may only be used for lawful purposes. The User uses the platform in such a way that no rights of third parties are infringed and no unlawful content is created or distributed. 2. In particular, the following are prohibited: activities that are harmful, threatening or abusive; attempts to circumvent the AI's safety measures ("jailbreaking"); actions that disrupt or endanger the operation or IT security of the platform; automated queries (e.g. scraping, bots); and resale of the service. 3. It is not prohibited for a child to talk about worries or burdens or to ask for help. 4. In the event of a breach of these rules, we may suspend accounts temporarily or permanently after prior warning. In the case of serious breaches or danger to third parties or the security of the platform, immediate suspension is permitted. We refund prepaid fees for the period after a suspension on a pro rata basis, unless we have counterclaims.

1. AI systems can produce incorrect, incomplete or inappropriate responses ("hallucinations"). We take protective measures but cannot rule out errors. 2. The AI's responses are not professional advice, in particular not medical, legal or safety advice. 3. Recommendations for action, in particular for craft projects, must be checked for safety by an adult before being carried out. Adult supervision is required for the physical implementation of projects. 4. § 12 applies to liability.

1. SafeMentor aims for high availability of the platform and the Parent Dashboard. There is no entitlement to uninterrupted availability. 2. Maintenance work, security updates or technical faults, including at hosting providers or AI service providers, may lead to temporary interruptions. 3. We announce planned maintenance work in good time in advance where possible (e.g. by email or a notice in the dashboard). 4. § 12 applies to liability.

1. Paid plans, their prices and terms are clearly displayed to the User on the order page before the order is completed. Prices apply per family and month in euros including statutory value added tax. Billing is monthly in advance. 2. Payment is made via the Parent Dashboard on the web using the payment methods offered there. Payment processing is handled by the payment service provider Stripe. 3. In the event of late payment, we may suspend access after a reminder and a deadline of at least 14 days. The statutory consequences of default remain unaffected. 4. Price increases only take effect with the User's consent. We notify them in text form at least four weeks before they take effect. If the User does not expressly consent, the contract continues at the previous prices; we may then terminate it ordinarily under § 13 (2).

1. Selected Users (pilot customers) can use SafeMentor free of charge or at reduced fees during the pilot phase. The pilot period is communicated to the User at registration. 2. The scope of functions in the pilot phase may differ from the later offer and may change. Pilot customers are asked for feedback; this is voluntary. 3. There is no entitlement to permanent free use beyond the pilot period. After the end of the pilot period, no costs arise without an express order of a paid plan; access ends or is switched to a free offer, if we offer one. 4. The passing on of individual messages to the founders for improvement purposes (e.g. when marking a notice as wrongly classified) only takes place with the express consent of the parents, as described in the Privacy Policy. 5. These Terms also apply to free use, in particular §§ 4 to 9 and § 12. Statutory consumer rights remain unaffected.

1. We are liable without limitation for intent and gross negligence, in cases of fraudulent concealment, for damage resulting from injury to life, body or health (also in cases of slight negligence), under the Product Liability Act, where a guarantee has been assumed and in all other cases in which the law mandatorily provides for unlimited liability (including Art. 82 GDPR). 2. In the case of slightly negligent breach of a duty whose fulfilment is essential for the proper performance of the contract and on whose observance the User may regularly rely (cardinal duty), liability is limited to the foreseeable damage typical for this type of contract. Otherwise, liability for slightly negligent breaches of duty is excluded. 3. We do not owe error-free AI responses or complete detection of dangers (§ 5 (2)). We owe a carefully developed and operated system with the protective measures described in these Terms and the Privacy Policy. 4. The liability provisions also apply for the benefit of our legal representatives, employees and vicarious agents. The User's statutory warranty rights remain unaffected.

1. The contract runs for an indefinite period. The User can terminate it at any time with effect from the end of the current billing month, via the termination function provided in the Parent Dashboard or in text form to safementor-pilot@mail.com. 2. We can terminate the contract ordinarily with four weeks' notice to the end of a billing month. The right of both sides to extraordinary termination for good cause remains unaffected. 3. When the contract ends, the account is deleted in accordance with the rules of the Privacy Policy. 4. Consumers have a statutory right of withdrawal. Details are set out in the cancellation policy (Annex 1). We only begin performance before the withdrawal period has expired if the User expressly requests this in the order process; in this case, the rules on compensation for value in the cancellation policy apply.

1. The rights to the SafeMentor software and to the name SafeMentor are held by the developers and founders Andreas Greif and Heinrich Gronauer. Lighthouse Engineering Architecture S.L. operates SafeMentor under a licence and is entitled to grant usage rights to Users. 2. For the duration of the contract, the User receives a simple, non-transferable right to use SafeMentor to the extent provided for in the contract. 3. Users and children retain the rights to their own content. We receive the right to process this content insofar as necessary to provide the service. The processing of personal data is governed by the Privacy Policy. We do not sell chat contents, do not use them for advertising and do not use them to train AI models. We optimise our own instructions (prompts) only in accordance with the rules of the Privacy Policy.

1. We may change these Terms with effect for the future if this is necessary for objective reasons (e.g. change in law, new functions, changed case law). We notify changes in text form at least four weeks before they take effect. 2. The change only takes effect with the User's express consent; silence does not count as consent. If the User does not consent, the previous Terms continue to apply. Our right of ordinary termination under § 13 (2) remains unaffected. 3. Purely editorial changes without disadvantage to the User, and changes that are mandatorily required by law, do not require consent.

1. The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection provisions of the state in which the User has their habitual residence remain unaffected. 2. The statutory provisions apply to jurisdiction. No exclusive jurisdiction agreement is made with consumers. 3. We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board. Complaints can be sent to safementor-pilot@mail.com. 4. Should any provision of these Terms be invalid, the validity of the remaining provisions remains unaffected. The statutory provision takes the place of the invalid provision.

Right of withdrawal You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of conclusion of the contract. To exercise your right of withdrawal, you must inform us (Lighthouse Engineering Architecture S.L., Av Lluc 58 BJ, 07300 Inca, Spain, email: safementor-pilot@mail.com) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. Effects of withdrawal If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. If you requested that the services begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

(If you want to withdraw from the contract, please complete and return this form.) To: Lighthouse Engineering Architecture S.L., Av Lluc 58 BJ, 07300 Inca, Spain, email: safementor-pilot@mail.com I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: SafeMentor subscription (*) Ordered on (*): ______________________ Name of consumer(s): ______________________ Address of consumer(s): ______________________ Signature of consumer(s) (only if this form is notified on paper): ______________________ Date: ______________________ (*) Delete as appropriate.